FAQs
From the moment you place your order, there are two steps that commence:
Processing time:
- All orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed the following business day.
Shipping time:
- We offer 1-5 business days for delivery on all name-brand items, depending on your location and the shipping method selected at checkout.
What happens if I order more than one item?
Some items will arrive together, while others may arrive separately.
Can I return my items?
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items.
If your item is damaged or faulty, please get in touch.
Will I have to pay customs on my items?
This varies from country to country. The customer is responsible for any customs charges that may arise.
Is your website safe to use?
Yes, of course! We use SSL (secure socket layer) security to ensure that all of your data is encrypted and kept safe at all times.