Queen & Jewels Clothing Store - 15-Day Return Policy
At Queen & Jewels, we want you to love what you ordered! If you're not completely satisfied with your purchase, we offer a straightforward return policy for items within 15 days of receipt.
Returns:
- You may return any unused and unworn merchandise within 15 days of receiving your order.
- Items must be in their original condition with all tags, labels, and packaging intact.
- For hygiene reasons, intimate wear, swimwear, and accessories (jewelry, hats, etc.) are non-returnable unless defective.
How to Return:
- Email us at [customer service email] to initiate a return.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- We will send you a return authorization and instructions on how to send the items back.
- Pack your items securely and ship them back to us using a trackable shipping service.
- Please note: return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds & Exchanges:
- Once we receive and inspect your return, we will issue a refund to your original method of payment within 7-10 business days.
- Exchanges for different sizes or colors are processed as a return and new purchase. If you'd like to exchange an item, please place a new order for the replacement item and return the original one for a refund.
Defective or Incorrect Items:
- If you received a defective or incorrect item, please contact us within 3 days of receiving your order for a full refund or exchange. We will cover return shipping costs for these items.
Store Credit:
- For returns made after 15 days, we offer a store credit for the purchase amount. Store credits are valid for 6 months from the date of issue.
Thank you for shopping with Queen & Jewels! If you have any questions, feel free to contact our customer service team at [customer service email] or [customer service phone number].
Let me know if you need any other details added or adjusted!